By using our website and placing an order, you agree to the collection and use of information in accordance with this policy.
Your Rights Under Hong Kong Law
Under the Hong Kong Personal Data (Privacy) Ordinance (PDPO), you have the right to:
• Check whether we hold your personal data.
• Request access to your personal data.
• Request the correction of any inaccurate data we hold about you.
Data We Collect
To process your catering orders and provide a seamless service, we may collect the following personal data:
• Identity Data: Your name, company name (for corporate orders), and title.
• Contact Data: Your phone number, email address, and WhatsApp contact details.
• Delivery Data: Your delivery address, billing address, and any specific venue access instructions.
• Transaction Data: Details about the dishes you ordered, event dates, and payment history. (Note: We do not store your credit card details; all payments are processed securely via our third-party payment gateway).
How We Use Your Data
We use your personal data strictly for business operations, including:
• Processing, preparing, and fulfilling your food and beverage orders.
• Arranging delivery logistics with our drivers or third-party couriers.
• Sending you order confirmations, invoices, and delivery updates via Email or SMS/WhatsApp.
• Responding to your customer service inquiries, dietary requests, or complaints.
Direct Marketing (Your Choice)
We would love to share our seasonal menus, festive promotions (such as Chinese New Year or Christmas catering packages), and special discounts with you.
• We will only send you marketing materials if you have given us your explicit consent (e.g., by checking an “Opt-in” box at checkout or signing up to our newsletter).
• You can opt out of receiving marketing communications at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We only share your data with trusted partners necessary to complete your service:
• Delivery Personnel/Couriers: Sharing your name, phone number, and address so they can deliver your food.
• Payment Processors: Securely facilitating your online credit card or FPS transactions.
• Legal Authorities: Only when required by Hong Kong law or to protect our legal rights.
Data Security and Retention
• We implement appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
• We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
